Frequently Asked Questions
ABOUT KINNITTY CASTLE SPIRITS
How do I know which Kinnitty Castle Spirit is right for me?
We are so glad you are looking at getting a bottle (or two)! We know it’s hard to pick just one ….
Dapper Blend
For the cocktail lover, our Dapper Blend is your perfect match. A versatile Irish whiskey, it’s perfect for those who appreciate authentic flavors with a side of style.
Aged 10 Years
For the purist, our Aged 10 Years is crafted for straight sipping and savoring. It’s best enjoyed neat or on the rocks.
Cider Cask Finish
For the adventurer, our Cider Cask Finish offers a bold, unexpected twist with crisp, tart Irish apple cider meeting woodsy depth.
Botanical Irish Gin
For those looking to venture further, delve into the Slieve Bloom Mountains of County Offaly with our Botanical Irish Gin.
Can I buy spirits at Kinnitty Castle?
Yes! We also offer whiskey tastings featuring our product in Kinnitty Castle’s dungeon bar! Learn more: https://www.kinnittycastlehotel.com/kinnitty-castle-whiskey-tasting.html
Where else can I buy Kinnitty Castle Spirits?
Check out our website’s interactive map to see if we are in a location near you. Some restrictions apply: https://kinnittycastlespirits.com/where-to-buy/
You can also taste the product at the Four Green Fields in Tampa, FL.
How can I contact Kinnitty Castle Spirits?
You can contact our team by emailing [email protected].
Where can I follow you?
Thanks for following along! You can follow us at @kinnitycastlespirits on Instagram and Kinnity Castle Spirits on Facebook.
SHIPPING AND CUSTOMER SERVICE
Do you ship to me?
We currently ship to several locations across the U.S. and internationally. If we’re not able to ship to your area just yet, don’t worry – expanding our shipping zones is a top priority!
Shipping may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental U.S., except for Alaska, Arkansas, Georgia, Hawaii, Iowa, Louisiana, Maine, Maryland, Massachusetts*, Michigan, Minnesota, Mississippi, Montana, Oregon, South Dakota, South Carolina*, Utah, Vermont, West Virginia and Wyoming. *Available in stores
When will my order be fulfilled?
Please be advised that order payment processing and order fulfillment are facilitated through a third-party retailer.
When will my order ship/arrive?
Orders are shipped from fulfillment centers in Florida and generally take one to seven business days for delivery when shipped via ground.
Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states. An online order can take up to seven to 14 business days to be delivered depending on the carrier and the shipping address.
If it has been more than three business days and you have not received a tracking email, please contact [email protected] for assistance.
We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
I am having issues with my online order.
Please send your order number and inquiry to [email protected], or refer to your tracking number to get updates on your product through the carrier.
I am not satisfied with my order.
If you are not satisfied with your product order, please contact [email protected] to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.
How do I track my order?
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
I received an unauthorized charge.
Please contact [email protected]. We do our best to respond to all customer service issues within 24 hours.
SHIPPING CARRIERS
Kinnitty Castle Spirits assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order, and ensure that someone will be available to receive the product upon delivery. The most frequent cause of damage is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.